Privacy Policy and POPIA

Effective Date: 18 July 2025
Website: www.trainco.co.za

This Privacy Policy outlines how www.trainco.co.za (“we”, “our”, or “us”) collects, uses, stores, and protects your personal information in compliance with the Protection of Personal Information Act (POPIA), the Electronic Communications and Transactions Act, and ethical AI use principles applicable.

1. Scope of This Policy

This policy applies to:

• Users who watch or purchase online training videos or courses

• Individuals who sign up for newsletters or subscribe to updates

• Customers who register through our website or are entered into our CRM system

• Anyone making online payments via our platform

• Visitors engaging with AI-driven features (e.g. recommendation engines or support chatbots, if applicable)

2. What Personal Information We Collect

We may collect the following personal information:

• Full Name

• Email Address

• Contact Number

• Province/City (optional)

• Payment and transaction details (via secure third-party processors)

• Course history and preferences

• Marketing and communication preferences

We collect this information via:

• Online forms and course registrations

• Newsletter signups

• Payment gateways

• Cookies and analytics tools (Google Analytics, Facebook Pixel, etc.)

3. Purpose of Collecting Your Data

We collect your data to:

• Process registrations and deliver course content

• Send email newsletters, updates, and marketing material (with your consent)

• Manage customer records in our CRM system

• Track user preferences and improve user experience

• Process and confirm online payments

• Provide AI-driven recommendations or support (if applicable)

4. How We Store and Protect Your Information

• All data is stored securely using encryption and password-protected systems.

• Our CRM and email platforms (e.g. Mailchimp, FluentCRM, ConvertKit) comply with POPIA or are subject to similar international data protection laws (e.g. GDPR).

• We restrict access to personal data to authorized personnel only.

• Data is only retained for as long as necessary to fulfill its purpose or as required by law.

5. Sharing of Information

We do not sell or rent your personal information. We may share limited data with:

• Third-party payment processors (e.g., PayFast, Yoco) – for processing payments

• Email and CRM platforms – to manage newsletters and course updates

• Legal authorities – if required by law

6. Your Rights Under POPIA

You have the right to:

• Request access to the personal information we hold about you

• Correct or update your personal information

• Withdraw your consent to receive marketing communications at any time

• Request deletion of your personal information (subject to legal requirements)

To exercise these rights, please contact us at [Insert Contact Email].

7. Newsletter and Marketing Communication

• You may opt-in to receive newsletters and promotions.

• Every email includes an unsubscribe link.

• You may also manually unsubscribe by contacting us.

8. Online Payments

• All payments are handled via secure third-party payment gateways.

• We do not store your credit/debit card details on our servers.

• Your financial data is encrypted and protected according to industry standards (e.g., SSL, PCI-DSS compliance).

9. Use of AI on the Platform

If our platform uses AI tools (e.g., for content personalization or chat support):

• AI interactions are transparent and human-monitored where applicable.

• No personal decisions are made solely by AI without your involvement.

• AI tools used will not access sensitive personal data unless necessary and with your consent.

10. Cookies and Tracking

We use cookies and other tracking technologies to:

• Improve website performance

• Measure course engagement

• Serve relevant ads and content

You can adjust your browser settings to disable cookies if preferred.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in law or technology. Any updates will be posted on this page with the new effective date.